What if you could continuously analyze the valuable data in your Financial Administration? And what if you could use the analysis results to correct errors found and learn from them immediately? What if the shared service center clearly understands work stocks and process disruptions in the chain?
Discovering customer behavior patterns will help the shared service team better manage processes, develop a continuous improvement culture and have actual conversations with ‘customers’ within the organization.
In this session, Rob will use concrete examples to offer tools to transform a classically designed shared service center into a contemporary data-driven shared service center.
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